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MOR BAKERY – BELL COURT
This is a new bakery just opened and they are offering a delivery service.
A.M.BAILEY -the Government have stopped them from delivering until further notice!!!
|I’ve written to you regularly over the past few weeks as we adapt the way we work to keep our shelves full while keeping you and our colleagues safe. We continue to make changes in line with government guidelines and in response to feedback from you and our colleagues. I am writing today to tell you about measures we are taking to protect our customers and colleagues and to update you on our product availability and on how we continue to support our elderly and vulnerable customers.|
|Keeping our customers and colleagues safe|
|Keeping you and our colleagues safe is our number one priority. This week we have brought in further measures to help you keep a safe distance from other customers and from our colleagues when you are visiting our stores.|
|We have queuing systems in place outside stores and ask you to please queue at a safe distance of two metres apart. Please also try to keep a safe distance from other customers and from our colleagues when you are doing your shop. We have placed clear markings on shop floors to help you know what a safe distance is.|
|From today, we are asking everyone to please only send one adult per household to our shops. This helps us keep people a safe distance apart and also helps to reduce queues to get into stores. Our store teams will be asking groups with more than one adult to choose one adult to shop and will ask other adults to wait. Children are of course welcome if they are not able to stay at home.|
|To help keep our colleagues safe while serving customers, we now have screens at most manned checkouts. In the next few days we will have finished installing the screens across all manned checkouts in every supermarket, convenience store and Argos collection point.|
|Feeding the nation|
|We have been working hard with our suppliers to improve our product availability. Most people are now just buying what they need for themselves and their families. This means we now often have stock on the shelves all day and at the end of the day.|
|People have been queuing to get into our stores when they open in the mornings, but customers are now finding they can shop at any time of the day and feel confident in finding most of what they need.|
|As stock continues to build, we have been reviewing whether we still need to limit the number of items people buy. I am pleased to tell you that we will start to remove limits from Sunday. Limits will remain in place on the most popular items which include UHT milk, pasta and tinned tomatoes.|
|We have removed limits from Easter eggs immediately as we know families often want to buy more than three and we have plenty of these in all stores and online.|
|Supporting elderly and vulnerable customers|
|We are continuing to prioritise elderly and vulnerable customers for online delivery slots and our customer Careline has helped 170,000 customers, who will now get priority access to online delivery. In total, we have offered priority booking to more than 450,000 elderly or vulnerable customers. I apologise to customers who have been struggling to get through to our online team. The team is working at full capacity and we are doing our very best to get to people as quickly as possible.|
|We are expanding our groceries online service as much and as quickly as we can. Two weeks ago we had 370,000 online grocery slots available. By the end of next week we will have increased this to 600,000 across home delivery and click and collect and we will continue to add more capacity over the coming weeks.|
|Supporting our colleagues|
|Our colleagues really are doing a remarkable job. I have been into a number of stores over the past few days and have been struck by their dedication and their determination to do the best job for our customers. These are very uncertain times and our colleagues really are on the frontline.|
|We are doing everything we can to keep our colleagues safe and this includes supporting them if they need to self-isolate. Where colleagues are considered vulnerable, we are paying them in full for the recommended 12 weeks self-isolation, including colleagues who live with extremely vulnerable family members who the government has asked to shield for 12 weeks. I am personally committed to ensuring the safety of our colleagues and we will continue to do the right thing to protect them throughout this time.|
|I have been delighted to see that customers have told us they think colleague friendliness is at an all-time high at the moment. I think this is real testament both to the hard work of our colleagues and also the fantastic recognition they are getting for the vital role they are playing throughout this crisis. Thank you for treating our colleagues with the respect and kindness they deserve. They really are doing their best to serve our customers well in these challenging times.|
The National Trust are being incredibly generous, look after your well-being:
To paraphrase the link attached…the National Trust have agreed to remove all pay barriers from National Trust parks and Gardens. This will support efforts to be socially distancing and the need to be outside in nature for mental wellbeing. It means that all the grounds behind pay barriers will now be open for everyone. In addition all carparking chargers will be removed. You can enjoy the open space and keep your social distance as per the government advice.
Cafes, houses, retail and events are not taking place – So take a sandwich and talk to one another from a safe distance 😉
Stay at home as much as you can, but when you need it – nature is there for you and free!
|We wrote to you last week setting out the measures we are taking to provide more of the food that people need, in a safe and clean environment.
Our colleagues have risen brilliantly to the challenges of recent days, but this challenge is unprecedented and inevitably, despite our hard work and best intentions, not everything has or will go exactly to plan. But we’ll take learnings, we’ll be informed by the latest guidance from the Government, and we’ll keep going.
Importantly, we need your help to do this.
With that in mind, following the Prime Minister’s recent announcement, we wanted to write and update you on the measures we continue to take, and what new things you will begin to see in our stores in the next few days.
|Food for all
|Safety for everyone
To ensure we are doing everything possible to reduce the risk of infection for our customers and colleagues, we will begin to introduce new social distancing measures in stores in the coming days.
|Supporting our colleagues
|It’s a challenging time for the whole country, but we are committed to playing our part in feeding the nation and to keeping everyone safe. We also need your help to change the way you shop with us, so here are a few simple requests to help us serve you better:
We want to thank our suppliers, our colleagues – and especially you, our customers – for understanding and helping.
We know these are some big changes, and we will all need to do our very best to adjust. We will continue to update you as things change.
|Together, we can do this.|
|Tesco store colleagues can’t work from home and a good number of them will need to respond to personal or family challenges connected with dealing with COVID-19. So we would please ask that you understand the challenging environment in which we are all working. If you do go in-store and want to say thank you, then I’m sure they’d appreciate it.
So, if you could help us by limiting demand of essential items and allowing us to focus on the core needs of our customers – we are confident that we can continue to feed the nation. We are delivering food daily to our stores, but this is a very challenging time and we will only get through this if we work together.
MARKS & SPENCER
WE’RE ALL IN THIS TOGETHER – HELPING OUR COMMUNITIES
In my last message, I made a promise to share more about what we’re doing to help our customers and our wider community. Today I’m sharing the initial steps that we’re taking to help the communities we serve; particularly its most vulnerable members. Many of the ideas we are putting into action come from the 80,000 colleagues who are working around the clock and I have never been prouder to lead this team – this family – and wear my M&S name badge.
IN OUR STORES:
We are reserving the first hour of trade every Monday and Thursday, as a special shopping hour for our more vulnerable and elderly customers to help them get the food and products they need. For our NHS and emergency service workers, who we will all be relying on in the coming weeks and months, we will reserve the first hour of trade on a Tuesday and Friday for them to shop.
To help make sure all of our customers can get what they need, we have introduced temporary purchasing restrictions on some lines. This isn’t a decision we have taken lightly, but there is unprecedented demand on some products and all of us need to play our part in feeding the nation. There is plenty of food for all of us, if we just buy what we need.
IN OUR COMMUNITIES
One of the things that makes me most proud to work at M&S is the role we play in our local communities. Not just through the brilliant service our colleagues give, but through the time and energy they give to helping those most in need. We can’t do this on our own and so we partner with organisations like Neighbourly, a community platform which links our stores to local organisations so we can donate surplus food and non-food products to the people who really need them.
Earlier this year we launched an app to make it easier for our colleagues to connect surplus product with the right local charity. Where we’ve launched it donations have gone up by more than 100% so we’re rolling it out as fast as we can to make it as easy as possible for everyone in all of our stores to get involved. We’re also playing our part in the work the government is convening with the whole food supply chain – from farm to fork – and when we can tell you more about that, we will.
But we know that isn’t enough. So M&S is kickstarting the ‘Neighbourly Community Fund’ specifically to support those most impacted by COVID-19. The whole M&S family – including M&S Bank and M&S Energy – is supporting the fund, which will help mobilise more than 1000 local charities to support the most vulnerable members of our communities immediately. Alongside this local on-the-ground funding M&S is supporting the National Emergencies Trust Campaign with a donation to help galvanize the national efforts now under way.
Thank you for your patience and consideration whilst you shop with us in these uncertain times.
The safety and well-being of our customers and colleagues is always our number one priority – and never more so than now, during the Coronavirus outbreak.
Responding to the latest guidance and advice from the World Health Organisation and the Government, we are making some additional changes to our delivery service:
Availability of slots and order cut off
There is a high demand for delivery slots, which we know is causing frustration for many customers. We are working around the clock to make more slots available, but meanwhile, we would recommend booking as far in advance as possible.
The website shows all delivery slots available – unfortunately, there are no further options or slots other than those shown, so please do not telephone in.
If you have placed an order your cut off time is 48 hours to edit the order. We would ask all customers to try to check out with their full basket.
Maximum order number on products
To ensure more customers have access to everyday essentials we are introducing a restriction of only 3 items per customer on every product line on morrisons.com
Mobile app and website issues
Due to the current high demand we are facing, we have made the decision to temporarily turn off the app. This will help the morrisons.com website to work more efficiently. You may visit morrisons.com to place or edit your order, but if you do experience any problems, please be patient and try back a little later on.
Reminder of changes to our service:
On the doorstep & self isolating
When it’s time for your order to be delivered, it’s essential that you let us know if you are self-isolating so our delivery drivers can take the necessary precautions when fulfilling your order. This will include placing your order on your doorstep and contacting you via telephone to ensure it’s received. As such, please make sure your contact details are up to date in your account, and update us on your isolation status under the ‘delivery instructions’ section of your account. For now, all products will be delivered in carrier bags as we are unable to continue bagless deliveries.
Carrier bag return
Following government guidelines on social distancing, as a temporary measure our delivery drivers will be unable to bring your shopping into your home, or to take your bags away with them. Please hang onto them and return them to us in due course, when we’ll ensure you’re refunded for them as usual.
Out of stock items
As Britain’s biggest single foodmaker, our own bakeries, meat, fish and other food manufacturing facilities are working around the clock to make and provide more food for our customers. During this period of high demand, in some cases we may have to offer a substitution, which we hope is suitable for you.
Doorstop rejections & substituted items
Again, due to social distancing, we are temporarily not accepting returned or rejected items at your doorstep. Please refer to our Help Hub to find out what to do.
If you are contacting us about any of the above please do not phone or email us. Thank you for your ongoing support as we work through these challenges.
We promise to play our full part in feeding the nation – it’s more than our job.
Your Morrisons Team